PrinciplesCorporate Identity

To be a company trusted and respected by society

Today, it is extremely important for us as a company to fulfill our social responsibility in order to remain a company that is widely trusted and respected by society. To this end, we believe that it is essential to address social issues such as health, food, education, environment/climate change, resources, disaster prevention, and gender equality, as well as to pursue economic aspects of our business. Through these efforts, we must actively contribute to the realization of a life that is rich in touch.

Among these corporate social responsibilities, the basis is that each of us must not only comply with laws and regulations, but also conduct our business activities in a manner that respects corporate ethics. In the course of our business activities, we must never engage in any conduct that violates laws, regulations, or corporate ethics. The trust and respect of society for the business activities of the TOPPAN Group will be firmly established when each of us acts with a high sense of ethics.

These behavioral guidelines are based on the Group Philosophy, "TOPPAN's Purpose & Values," and outline the way each of us should act to enable the TOPPAN Group to thrive as a company that creates social value. We will carefully read and understand these behavioral guidelines and act in accordance with them so that we can continue to be a company that is trusted and respected by society while creating social value.

Chapter 1 Basic Principles

1. Respect human rights
   We shall respect human rights based on the concept of respect for humanity, uphold individual dignity in all situations, and shall not engage in any form of discrimination. We shall promote efforts to ensure that our business activities do not have any negative impact on human rights, and shall address any such impact that may arise. We will also encourage our business partners directly connected to our business and logistics services to respect human rights if they are involved in any negative impact on human rights.
2. Act as a sensible member of society with high ethical standards
   We will always act with the highest ethical standards, fully considering the impact of our business activities on society, so that we can be trusted and respected by society. Even if legal problems do not arise, we will not say or do anything that may damage the TOPPAN brand or act contrary to social order and common sense, nor will we support such actions. We shall act with dignity and moderation in our private lives, fully recognizing that the trust of the company is built through the accumulation of the daily conduct of each and every one of us.
3. To comply with laws, regulations and internal rules, and to conduct business in a fair manner
   We shall act in compliance with domestic and foreign laws, ordinances, government notices, operational standards, industry standards, and other social rules applicable to our business activities. In addition, we will act in accordance with applicable company rules in the conduct of our business. Compliance with these rules is the minimum basis of society, and all of us will make sure to observe them, while conducting our business with respect for fair business practices.
4. Actively working to preserve the global environment in order to realize a sustainable society
   We will make effective use of limited resources in our business activities and promote initiatives that contribute to the preservation of the global environment. We will also strive to realize a sustainable society by contributing to the reduction of the environmental impact of our entire supply chain, both internally and externally, through environmentally friendly logistics services.
5. Strive to improve quality and provide works that contribute to customer satisfaction
   We regard the logistics services we provide to our customers as a work of art, and strive to improve quality and ensure safety throughout the entire supply chain based on the concept of "total quality assurance,” which involves quality creation not only in the departments directly involved in logistics and quality control, but also in all processes. In addition, we will work to improve, upgrade, and develop our logistics services to gain the trust and satisfaction of our customers, based on our understanding of their various needs.
6. Respect the diversity of our human resources and strive to create a work environment that is physically and mentally healthy and rewarding to work in.
   We will recognize and respect the different attributes and values of our diverse human resources, enabling each individual to fully demonstrate his or her capabilities, and we will mobilize these capabilities to maximize the collective strength of the Group. We will also work to ensure workplace safety and maintain and promote physical and mental health so that we can continue to demonstrate our abilities, and strive to create a workplace environment that is healthy and rewarding to work in, both physically and mentally.
7. Seize change and challenge new possibilities
   We will accurately assess changes in the business environment and market, view them as opportunities for our own growth, and take on the challenge of new possibilities. Through our business, we will work to solve social issues and continue to provide the value demanded by society.
8. Recognize the importance of business-related information and information processing systems, and manage them appropriately.
   We fully recognize the importance and value of confidential information, personal information, and other business-related information, as well as information processing systems and networks in general, and will take appropriate security measures against internal and external risks that may cause leaks or failures. We will also properly manage such information in accordance with the rules so that we can provide new value to our customers.
9. Ensure systematic risk and crisis management against threats that have a significant impact on corporate activities
   We shall prepare emergency response measures and ensure systematic crisis management based on the recognition that we are fulfilling our corporate social responsibility against threats such as earthquakes, windstorms, floods, and other natural disasters, infectious diseases, terrorist attacks, and cyber-attacks. We shall also take a firm stand against antisocial forces and shall have no relationship with them.
10. Enhancing corporate value through social contribution activities and appropriate information disclosure and dialogue
    We will engage in social contribution activities utilizing our management resources and strengths to help realize a better society. We will also disclose information required by society at large in a timely and appropriate manner and engage in dialogue with a wide range of stakeholders. Through these activities, we will contribute to solving social issues and enhance our corporate value.

Chapter 2 Specific Action Guidelines

Chapter 2 sets forth the specific actions we should take based on the basic principles in Chapter 1.

Basic Principle 1 Respect human rights

1. Do not discriminate on the basis of race, ethnicity, nationality, religion, sex, age, educational background, career, physical characteristics, disability, sexual orientation, gender identity, employment type, lifestyle, values, etc.
   We do not discriminate on the basis of race, ethnicity, nationality, religion, sex, age, educational background, career, physical characteristics, disability, sexual orientation, gender identity, employment type, lifestyle, values, etc. In the workplace, we will provide appropriate treatment according to the work results of each individual and strive to maximize the capabilities of each individual.
2. Do not commit any form of harassment
   We will strive to prevent sexual harassment, power harassment, maternity (paternity) harassment, and harassment related to sexual orientation and gender identity from causing discomfort to coworkers or worsening the work environment. In addition, in the unlikely event that such a problem occurs in the workplace, we will work with the relevant department to quickly resolve it.
3. No child labor or forced labor
   We strive to ensure the rights of children and promote their welfare, and act in compliance with international agreements and domestic laws regarding the prohibition of child labor. We also do not engage in forced labor. Furthermore, we ask our domestic and international business partners to also prohibit child labor and forced labor, and will not do business with any companies that engage in such practices.

Basic Principle 2 Act as a sensible member of society with high ethical standards

1. Act with pride as a member of the Toppan Group
   We act with pride as a member of the Toppan Group. We will act in a way that is trusted and respected by society, not only for the quality of the logistics services we provide, but also with the awareness that we ourselves represent Toppan. Furthermore, we will act to enhance the corporate value and status of the entire group.
2. Do not tolerate illegal acts or violations of rules
   If we become aware of any acts in our work that violate the rules that should be observed, such as laws, regulations, and guidelines, we will not turn a blind eye, but will immediately report them to our superiors or the relevant department and encourage them to correct the situation.
3. Respect overseas cultures and customs
   When our business activities extend overseas, we will understand the social circumstances of the local area and fully consider the local culture and customs. We will also strive to gain the trust and respect of the local community and conduct our business activities based on mutual trust.
4. Do not engage in behavior that is a nuisance to others
   We will not engage in behavior that is a nuisance to others, such as hurting, deceiving, or engaging in shameless behavior, even in our private lives. Each of us will be fully aware that even words and actions in our private lives can sometimes seriously damage the trust of the TOPPAN Group, and will act with caution.
5. Understand the characteristics of social media and use it with awareness and responsibility as members of society
   When using social media, whether for business or personal use, we will understand that once information is posted on the network, it will be passed on and cannot be completely deleted regardless of the individual's efforts to delete it, and that personal statements may damage the company's credibility, and will use it with awareness and responsibility as members of society. When using social media, we will not post confidential or personal information of our company or customers, or posts that lead to slander.
6. Obey traffic rules and strive to drive safely
   We will never drink and drive, which can cause serious accidents. If we see someone who is drinking alcohol and trying to drive a vehicle, we will stop them. We will also not encourage drivers to drink alcohol, nor provide vehicles to people who have been drinking. Furthermore, we will not violate any traffic rules, including speeding or ignoring traffic signals.
7. Do not possess or use illegal drugs
   We will not possess or use illegal drugs, nor will we be involved in their manufacture, sale, or distribution. Even if we travel abroad, we will act in accordance with domestic laws and regulations.
8. Do not gamble
   We will never gamble, even if it is a small amount, by betting money on golf, mahjong, or watching sports games. Each of us will firmly recognize that gambling is a crime and will discipline ourselves.

Basic Principle 3 To comply with laws, regulations and internal rules, and to conduct business in a fair manner

＜Compliance with Laws and Regulations＞

1. Do not engage in collusion or cartels
   We will conduct business activities in compliance with the Antimonopoly Act. In particular, in transactions with government agencies, we will not engage in collusion to determine bidding prices, prospective bidders, or quantities, or engage in cartels that impede fair and free competition with other companies in a competitive relationship.
2. Do not engage in unfair practices toward cooperating companies
   We will conduct fair transactions on an equal footing in transactions with cooperating companies such as transportation companies. We will comply with the Subcontract Act and act to ensure that the substance of transactions is fair. In addition, we will not use our position as a purchaser to force the purchase of goods or services, request inappropriate entertainment, gifts, or money, or give preferential treatment to only certain parties.
3. Do not engage in unfair practices toward competing companies
   We will not engage in unfair practices toward competing companies. We will compete fairly and openly, without obtaining information about competitors through unfair means or making slanderous remarks that interfere with business activities.
4. Do not engage in unfair trading
   We will never engage in transactions that have no substance, such as fictitious transactions, intervention transactions, or circular transactions. We will carry out our business with a firm understanding that sales are limited to those that are realized through the actual provision of logistics services by us. We will also take great care not to become involved in such unfair trading.
5. Perform responsible procurement that improves the corporate value of both the TOPPAN Group and our business partners
   We aim to improve the corporate value of both the TOPPAN Group and our business partners, and will work with our business partners to fulfill our social responsibilities throughout the supply chain, such as complying with laws and regulations, implementing information security measures, and considering the environment and human rights. To this end, we will conduct procurement activities based on the Basic Procurement Policy and fairly evaluate and select business partners in accordance with the CSR Procurement Standards.
6. Do not Engage in Bribery or Inappropriate Entertainment
   We will not engage in bribery, such as giving gifts or entertainment to public officials. We will not engage in illegal bribery, not only to public officials of the state or public organizations, but also to employees of independent administrative agencies, employees of companies equivalent to public officials, and foreign public officials. Furthermore, when entertaining private business partners, whether giving or receiving entertainment, we will keep it within the bounds of social common sense.
7. Do not Make Illegal Political Donations
   We will not make illegal political donations or contributions. Regardless of the pretext of donations, membership fees, parties, etc., we will not make illegal political donations that violate the Political Funds Control Law to political parties, individual politicians, or political funding organizations.
8. Do not Engage in Insider Trading
   We will not engage in insider trading that undermines the fairness of the securities market, whether it is our own stock or the stock of another company. We treat undisclosed important internal information that may affect the securities market as insider information until it is properly disclosed, and do not use it for illegal securities transactions.
9. Do not engage in illegal import and export transactions
   We will comply with relevant laws and regulations when importing and exporting products and technologies. In particular, we will strictly check for the possibility of diversion to weapons or export to restricted areas, and follow the proper procedures.
10. Do not violate international rules or local laws in overseas business
    When conducting business overseas, we will comply with international treaties and the laws of the country or region. We will take great care not to violate local laws through negligence, let alone intentionally.

＜Compliance with company regulations＞

11. Maintain discipline and order in the workplace
    We will maintain discipline and order in the workplace and act with care so as not to disrupt business operations. In addition, we will not engage in personal activities at the company, such as bringing dangerous materials into the workplace or engaging in solicitation activities unrelated to work.
12. Do not work elsewhere without the company's permission
    We will not work elsewhere without the company's permission. While employed as an employee, we will not work elsewhere, even for a short period of time, and will devote ourselves to our own duties.
13. Do not engage in any acts that conflict with the company's interests
    We will act in a way that does not create a conflict of interest between the company and ourselves in our relationship with the company. If there is a possibility of such a situation occurring, or if it does occur, we will report it to our superiors or the relevant departments in good faith and avoid the conflict of interest.
14. Do not accept or provide personal benefits or kickbacks
    We will not use our business or professional position to request money, gifts, or other valuables, or services such as meals, drinks, or entertainment, or to tacitly pressure others into such situations in order to obtain personal benefits. We will also not provide personal benefits or kickbacks that violate laws and regulations or are ethically questionable.
15. Properly manage assets entrusted to us by customers
    We will properly manage all assets entrusted to us by customers in accordance with our company regulations in all departments. We will take great care to ensure that customers are not inconvenienced by loss, damage, or leakage of entrusted assets.
16. Properly manage and use company assets
    We will properly manage the company's tangible and intangible assets and act in a way that does not cause damage to the company. In addition, we will not mix public and private matters by using company-owned facilities and equipment for personal purposes unrelated to work. Furthermore, we will not dispose of company assets without permission or take them outside the company without going through the proper procedures.
17. Do not cause disadvantage to those who have filed complaints or those who cooperate in investigations after going through the proper procedures
    When a complaint is filed in good faith after going through the proper procedures against an act that violates laws, regulations, or company rules, we will protect the privacy of the complainant and will not treat them disadvantageously. In addition, we will not treat those who cooperate in the investigation that began with the complaint disadvantageously. We will not tolerate any discrimination or retaliation against those who filed complaints or those who cooperate in the investigation.
18. Perform one's duties sincerely
    We will correctly recognize our own roles and perform our duties sincerely based on those roles. We will not act irresponsibly, such as neglecting the work assigned to us or abandoning our duties without a legitimate reason.
19. Make prompt and appropriate reports
    When a report needs to be made to our superiors or relevant parties, we will make such a report promptly and appropriately. To that end, we will always record requests and inquiries from customers accurately and based on the facts. Even if the facts are inconvenient for us, we will never intentionally make false reports or conceal anything.

Basic Principle 4 Actively working to preserve the global environment in order to realize a sustainable society

1. Strive to reduce greenhouse gas emissions to build a low-carbon society
   We will strive to introduce, maintain, monitor, and improve the efficiency of equipment to use energy efficiently. In addition to CO2, we will also strive to thoroughly prevent the leakage, recovery, and detoxification of fluorocarbons, thereby contributing to the prevention of global warming.
2. Strive to use resources toward zero emissions to create a recycling-oriented society
   We will work to thoroughly separate emissions from our business activities and promote the achievement of zero emissions. In addition, we will work on environmentally conscious design to make effective use of resources, and strive to provide products and services that take into account the waste of input resources and recyclability at the time of disposal.
3. Strive to take measures against environmental risks
   We will strive to reduce carbon dioxide emissions from trucks, and strive to take measures against environmental risks, including "green logistics" such as improving transportation efficiency and introducing low-pollution vehicles.
4. Striving to conserve biodiversity
   We will actively work to ensure the sustainable use of natural resources, such as by using certified forest resources and thinned wood. We will also work to conserve local biodiversity through environmental conservation activities both inside and outside our business premises.

Basic Principle 5 Strive to improve quality and provide works that contribute to customer satisfaction

1. Strive to improve quality in all processes
   We regard the logistics services we provide to our customers as works of art, and all of our employees strive to improve quality based on the idea of ​​"total quality assurance," which pursues quality in all processes, including not only departments directly involved in logistics and quality control, but also departments such as sales, planning, research and development, and staff. We also promote mutual cooperation and building relationships of trust with our business partners, and strive to improve quality throughout the entire supply chain.
2. Ensure safety and security of logistics services
   We are fully aware of the public nature of transportation work, and in order to play a part in a safe lifeline, we will ensure safety in transportation and strive to provide logistics services that are reassuring to our customers and appreciated by society. In the unlikely event that a defect or problem occurs in the logistics services we provide, we will respond quickly, appropriately, and sincerely.
3. Provide logistics services that satisfy our customers
   We always think from the customer's perspective, understand their needs, and build strong relationships of trust with our customers by providing logistics services that satisfy them. We will also provide our customers with appropriate and easy-to-understand explanations of information related to the content and handling of our logistics services. Furthermore, we will take our customers' opinions seriously and use them to improve our logistics services, while also striving to improve and develop them so that we can provide them to a wide range of customers.
4. Respect the intellectual property rights of others
   We will respect the intellectual property rights of others and the rights of legitimately concluded contracts, and will not infringe on these rights. Furthermore, prior to the research, development, manufacturing, and sale of new logistics services and technologies, we will consult with the intellectual property department to confirm that there are no problematic intellectual property rights of others.

Basic Principle 6 Respect the diversity of our human resources and strive to create a work environment that is physically and mentally healthy and rewarding to work in.

1. Promote diversity and inclusion
   Based on the idea of ​​"respect for people," which means respecting everyone as an individual, we recognize and respect diversity in race, ethnicity, nationality, religion, sex, age, educational background, career, physical characteristics, disabilities, sexual orientation, gender identity, employment type, lifestyle, values, etc., and further promote "diversity and inclusion" that turns these differences into a driving force for change. We will promote the creation of a rewarding work environment where each individual can thrive and achieve sustainable growth for the organization and individuals.
2. Strive to create a bright and lively workplace
   We will create a bright and lively workplace. We value communication and teamwork, raise each other's awareness of work, and work together to achieve organizational goals.
3. Strive to create a safe and clean workplace
   All employees will take the initiative to ensure that the work environment is always safe and clean. In addition, to prevent workplace accidents, we always keep our workplaces tidy, organized, and clean, and act with care among our colleagues. Furthermore, in the event of an earthquake, wind, flood, fire, or other disaster, we will act appropriately and promptly in accordance with the company's instructions.
4. Strive to maintain and improve mental and physical health
   We believe that being healthy in mind and body is the foundation of a company's development, so we strive to maintain and improve our mental and physical health. In addition, we will participate in the company's and health insurance association's initiatives to maintain and improve health, along with our families, so that we can work longer and healthier.
5. Group companies cooperate with each other and maximize their collective strength
   We respect the position of each Toppan Group company, and while each company will increase its competitiveness in its own unique field, we will strengthen mutual support and cooperation to maximize the collective strength of the Toppan Group as a whole.

Basic Principle 7 Seize change and challenge new possibilities

1. Make proposals to customers that capture changes and create new markets
   We accurately grasp changes in the business environment and market, and make proposals to customers that are ahead of the times. We think from the other person's perspective, communicate with them, identify the issues our customers face, actively exchange information and discuss within the company, and effectively utilize our resources to create new markets.
2. Promote technological development that meets customer needs
   We proactively develop technology to provide attractive logistics services that meet our customers' needs, while identifying logistics trends that anticipate market changes. We also recognize the impact that the developed technology has on society and use it correctly.
3. Be aware of problems and strive to improve the current situation
   We are not bound by traditional methods, but always approach our work with an awareness of problems and proactively make improvements. This allows each of us to grow, improve the quality of our work, and gain further trust from our customers.
4. Strive to improve our own knowledge, skills, and techniques
   Each of us will strive to improve the knowledge, skills, and techniques related to our work. In our daily work, we will improve our individual capabilities, teach each other, and share knowledge, skills, and techniques.
5. Secure and utilize intellectual property
   We will proactively secure and utilize inventions, creations, technologies, business models, etc. that arise from our own logistics-related business activities and production activities as intellectual property rights. We will also share the experience and know-how that we have accumulated as valuable assets.

Basic Principle 8 Recognize the importance of business-related information and information processing systems, and manage them appropriately.

1. Protect customer-related information
   We will not disclose customer-related information to others without the customer's prior permission. We will properly manage customer information obtained in the course of business as confidential information in accordance with our company's information security rules. In addition, we will collect and utilize data under appropriate discipline to provide new value.
2. Protect the company's confidential information
   We will not disclose or provide the company's confidential information to outsiders without going through the proper procedures. In addition, we will protect the company's confidential information in our private lives, and will act with a full awareness of confidentiality obligations even after leaving the company or changing jobs.
3. Handle personal information appropriately
   We will thoroughly protect our customers' personal information (such as name, address, age, etc.). We will handle personal information only within the scope instructed by the customer, and will not use or provide it for any other purpose. In addition, we will thoroughly manage all personal information, including employee information, to prevent risks such as loss, leakage, and unauthorized access.
4. Strive to properly manage information and records
   We will take appropriate security measures against internal and external risks such as leaks and other risks to properly manage information and records necessary for the company's business activities, such as contracts, business licenses, registration certificates, and minutes of important meetings, as well as records and data generated from research and development activities, such as experimental data and analytical data.
5. Strive to properly manage information processing systems and networks
   We recognize that all corporate activities and social life are connected to networks, and will properly manage systems and networks responsible for information processing throughout their lifecycle, from introduction, operation, updating, and disposal.

Basic Principle 9 Ensure systematic risk and crisis management against threats that have a significant impact on corporate activities

1. Assuming an emergency and preparing in advance
   We assume that an emergency will occur and prepare in advance so that we can respond promptly and appropriately. In addition, we will actively participate in training and drills to confirm our own and our department's roles and response procedures. We will identify possible risks and strive to reduce each risk. In the unlikely event that a risk becomes apparent, we will act appropriately in accordance with the established policies and procedures.
2. Act appropriately in the event of a disaster
   In the event of a natural disaster or infectious disease, we will act with the safety of ourselves, our employees, and our families as our first priority. Based on the business continuity plan (BCP), we will work with group companies, customers, business partners, etc. to continue or quickly restore our business. In addition, we will promote a way of working that allows for business continuity through the use of telework, etc.
3. Strive to ensure cyber security
   We recognize that cyber attacks are a threat that has a serious impact not only on the business activities of the Toppan Group but also on social life, and strive to ensure cyber security. We strive to prevent and detect ever-changing threats, and if we feel that we have been the victim of a cyber attack such as a virus infection, we will take prompt initial action and report the incident to emergency contacts, and act to minimize the damage.
4. Sever all ties with antisocial forces
   We will completely forego all ties with all antisocial forces that pose a threat to the order and safety of society in all aspects of our business activities. We will cooperate with related organizations and take a firm stance against unreasonable demands from antisocial forces. We will never take part in antisocial acts. Furthermore, we will not provide money or goods, purchase books or magazines, or engage in any other acts that provide benefits to individuals or organizations that engage in antisocial activities.

Basic Principle 10 Enhancing corporate value through social contribution activities and appropriate information disclosure and dialogue

1. Actively participate in the company's social and community contribution activities
   As corporate citizens, we fully recognize the importance of the social and community contribution activities that the company undertakes, and as individuals, we will actively participate and cooperate.
2. Contribute to the transmission of skills and the dissemination and promotion of culture, arts, and sports
   We consider the skills cultivated through our business activities to be the company's assets as well as the assets of the industrial world and society, and we will master the skills inherited from our predecessors and pass them on to future generations. Through our business activities, we will contribute to the dissemination and promotion of culture, arts, and sports. In addition, while engaging in broad dialogue with society, we will also work on education, health, social welfare, and other areas, contributing to the resolution of social issues. Furthermore, we will support organizations and individuals engaged in such activities.
3. Appropriate information disclosure and dialogue to build trust
   We will disclose information required by society in a timely and appropriate manner, and increase the transparency of our business activities. Furthermore, we will engage in dialogue with the wide range of stakeholders surrounding the Toppan Group and build relationships of trust.